Efficiency → Utilization → Profit
If you sell time, there are only three levers to improve profitability: cut costs, raise prices, or improve how efficiently you staff people on billable work. The first two have limits. The third has a multiplier effect.
When utilization goes from 59% to 65%, profit increases from 6–10% to 30–40%. The data from PSMJ's Circle of Excellence Report shows that small improvements in how time is managed translate to massive financial impact.
The question is: how does a firm actually get there? By building consistent planning discipline — and Mosaic is how firms are doing it.
CPL · Multi-Office A&E Firm · 400+ Employees · 497 Users
In 18 months, this firm went from fragmented spreadsheet planning to firm-wide resource management across every practice and office.
Planning percentage
+16 pts in 18 months
Members with plans
+16 pts in 18 months
Planned for next week
Near-term visibility locked in
Projects in Mosaic
+16 pts in 18 months
"The goal is to manage your people better… be more efficient. And then with all of that comes that increased profit."
150+ users, grown organically
Adoption spread team by team — no mandates. As the org grew, capacity planning became a strategic priority.
"Getting a little more attention at our organization from like a capacity planning perspective just because we have been growing so much."
150 hrs saved per FTE annually
At ~70% adoption, firms are already quantifying underbillable hours saved — targeting 200+ hours at 75–80% adoption.
"When you look back a year ago, our utilization — we've done a better job with our revenue and increase in utilization by a few points. I think we're getting somewhere."
