Case Study

From Spreadsheet Chaos to Planning Confidence

How CESO, a 550+ employee engineering firm, achieved 41-43x ROI and $12.3M projected annual revenue gain with Mosaic resource planning across 16 offices.

41-43x
Return on Investment
+$1.64M
Annual Revenue Gain (Pilot)
87.4%
Utilization Rate Achieved
+5.4%
Utilization Improvement

The Challenge

CESO Inc., a multi-disciplinary engineering and architecture firm with over 550 employees across 16 offices nationwide, faced a familiar but costly problem: their resource planning process was drowning in spreadsheets.

With project managers across multiple offices tracking utilization, capacity, and staffing needs through disconnected Excel files, CESO lacked the real-time visibility needed to optimize their most valuable asset — their people. The result was underutilized talent, missed revenue opportunities, and planning decisions based on gut feel rather than data.

Leadership recognized that to continue growing profitably, they needed a modern resource planning solution that could unify visibility across all offices and disciplines, enabling data-driven decisions about staffing, hiring, and capacity.

Company Snapshot
CompanyCESO Inc.
IndustryEngineering & Architecture
HeadquartersDayton, Ohio
Employees550+
Offices16 Nationwide
Pilot Size68 People

The Buying Journey

CESO's search for a resource planning solution was driven by a clear need: replace manual spreadsheet tracking with a purpose-built platform that could provide real-time utilization and capacity insights across their growing organization.

After evaluating multiple solutions, CESO chose Mosaic for its intuitive interface, powerful analytics, and ability to integrate with their existing project management workflows. The decision was reinforced by Mosaic's deep understanding of professional services firms and the specific challenges of managing engineering talent across multiple offices.

"We needed something that could give us visibility across all 16 offices without requiring everyone to change how they work. Mosaic understood that from day one."

— Zachary Freshner, Director of Resource Management, CESO

CESO took a phased approach, starting with a 68-person pilot group to validate the platform before planning a firm-wide rollout to all 550+ employees.

Measurable Results

Utilization Rate
87.4%
Up from 81.7% → +5.7 points
Billable Hours / Person
1,780
Up from 1,719 → +61 hours
Effective Bill Rate
$173/hr
Up from $147 → +$26/hr
Pilot Revenue Impact
+$1.64M
68-person pilot group

From 68 to 675: The Growth Story

What started as a focused 68-person pilot quickly proved its value. Within months, CESO expanded Mosaic adoption to 675 people — covering virtually the entire organization including contractors and support staff.

The pilot group's results told a compelling story: a 5.4-percentage-point improvement in utilization rate (from 82% to 87.4%), 61 additional billable hours per person annually, and a $26/hour increase in effective bill rate. When projected across the full 550+ employee base, these improvements translate to an estimated $12.3M in additional annual revenue.

The 41-43x ROI wasn't just a number — it reflected real operational improvements that CESO's leadership could see in their project staffing decisions, hiring plans, and cross-office collaboration.

"

Having real capacity data at our fingertips changed how we make decisions. We went from guessing about availability to knowing exactly where our people are and where they should be.

— Zachary Freshner, Director of Resource Management, CESO

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